Post-acute Home Care and Disease Management
Manzil is the largest stand-alone home healthcare services and disease management provider in the UAE, providing care to pediatric and adult patients. Manzil provides care in several states of UAE: Abu Dhabi, Al Ain, Dubai, and the Northern Emirates. In 2016, Manzil expanded into Qatar and Egypt. Operational headquarters are in Abu Dhabi, United Arab Emirates, Cairo, Egypt and in Doha, Qatar. Manzil has 618 employees, across its operations in three countries. Manzil obtained accreditation from JCI in March 2016, becoming one of the first UAE home care providers to achieve this accreditation. In 2018, Manzil provided care services to 531 patients in total, the number of patient’s services in the UAE has increased from 147 in 2017 to 383 in 2018, operations in Egypt served 94 patients, Qatar 54.
Services provided by Manzil include a wide range of programs which are provided by qualified, licensed and trained physicians, nurses and therapists at the home of the patients. Manzil is leading with regards to remote patient care & health counselling, using innovative new technologies, and is the first homecare provider licensed by DHA to provide telemedicine and teleconsulting to support patients with chronic diseases. Customized Disease Management Programs (DMP) are offered to patients with specific chronic conditions, to reduce complications and reduce hospital resources, by using phone-based health coaching. Additionally, Manzil provides effective corporate wellness programs tailored to cater to individual employee’s needs.
Since 2017, in order to reduce paper consumption, and for better security and ease of tracking medical documentation, Manzil UAE switched from a paper-based system of medical records to an electronic one. Manzil in Qatar and Egypt have implemented this system in 2018. Manzil has contracted a new waste management for recycling it’s general office waste in UAE, this started in July 2018.
Manzil has phased out completely from using ODS refrigerants to comply with environmental regulations.
Another ongoing environmental initiative is to reduce the use of company cars, and related emissions, by scheduling multiple audits (quality, infection control, supervisory) to take place at the same time.
Manzil’s community engagement program includes activities around corporate wellness, disease management, vaccination campaign, diabetes awareness, and social support. Five events were held in the UAE, one in Egypt and four in Qatar. Manzil staff members provided pro bono services on top of insurance-covered care to maintain appropriate patient care: UAE: 84,603 Nursing hours and 21,150 Caregiver hours, Qatar: 600 Nursing hours.