Post-acute Home Care and Disease Management
Manzil provides high-quality care and rehabilitation services in the comfort of the homes of its adult and pediatric patients and strives to offer unsurpassed medical treatment and comprehensive rehabilitative therapy services with compassion and care. Care domains cover nursing care services, medical care and supporting medical care services (rehabilitation). Manzil cooperates with Cambridge in Abu Dhabi to provide continued care for individual patient needs, and has set up new operating entities in Egypt and Qatar in early 2016. Manzil is the only stand-alone home care company in the region to be JCI accredited and is affiliated with Spaulding Rehabilitation, Partners@Home to ensure medical and clinical excellence. Manzil is currently the largest home care company in the UAE. The company focuses on programmatic offerings such as Diabetes Home Care Management, Wound Care, Mother-Baby, Waqaya Screening, Physio at Home and Corporate Health. Manzil provides care in several Emirates of the UAE: Abu Dhabi, Al Ain, Dubai, and the Northern Emirates.
E&S Performance – Community Engagement
Manzil Healthcare Services in the UAE provided care services to 147 patients in 2017 and the patient base in Egypt and Qatar are growing rapidly. Manzil has 440 employees, of which 347 are female (79%) and 93 male (21%). 50% of management positions are held by women. Manzil has a multi-national foreign migrant workforce. The majority of employees are from the Philippines (88%), India (4%), as well as from Pakistan, Sudan, UK, Jordan, Egypt and others.
In 2017, Manzil recruited the following number of staff: 182 in the UAE, 26 in Qatar, and 66 in Egypt. To reduce paper consumption, and for better security and ease of tracking medical documentation, in 2017, Manzil UAE switched from a paper-based system of medical records to an electronic one. Manzil in Qatar and Egypt are in the process of completing this transition and will report on the results of this initiative in 2018. Manzil is in the process of phasing out use of ODS refrigerants to comply with environmental regulations and has achieved a 10% reduction in usage since November 2017.
Another current environmental initiative is to reduce the use of company cars, and related emissions, by scheduling multiple audits (quality, infection control, supervisory) to take place at the same time. Manzil conducted mandatory training to both clinical and non-clinical in 2017, with a 93% attendance rate. This training covered fire and safety, manual handling and ergonomics, and risk management and incident reporting.
Manzil’s community engagement program includes activities around corporate wellness, disease management, vaccination campaign, diabetes awareness, and social support. In 2017, 27,740 pro-bono person hours of healthcare were provided in the local community. This included 21,900 nursing hours were provided pro bono, and 5,840 caregiver hours.